To provide excellent customer service, all employees are expected to remain focused on their assigned responsibilities throughout their shift.
Expectations
- Remain at your assigned workstation unless completing a work-related task, taking an approved break, or directed otherwise by a manager.
- Coffee team members are to remain at the coffee counter. Kitchen team members are to remain in the kitchen.
- Keep conversations professional and work-related while on the clock.
- No gossip, idle chit-chat, or extended personal conversations during work hours.
- Do not interrupt or distract coworkers from their assigned responsibilities.
- Greet customers promptly and never make them feel they are interrupting a conversation.
- During slow periods, clean, stock, organize, prep, or complete other assigned duties.
Failure to follow these expectations may result in disciplinary action, up to and including termination.
